Spa Policies, Cancellation Fees, & FAQ’s
In order to ensure you receive your desired appointment time, we recommend booking your service as far in advance as possible. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be charged unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.
How early should I book?
The majority of our treatments are by appointment only and it is usually a good idea to schedule at least one day ahead. We do take same day appointments whenever we have availability. Saturdays tend to fill up completely, so booking that day as early as possible is highly recommended. For a group, it is a good idea to book a few weeks ahead in order to coordinate all services at the same time.
Do you take Walk-Ins?
We do take same day appointments when available. It is difficult however, to get an appointment just by walking in – please save yourself the time by calling us first.
Arriving for your service
Please arrive 10-15 minutes prior to your service, there will be a short intake form to fill out. Many times our therapists will have consecutive appointments during the day, arriving too early for your service could result in a longer wait time.
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice or who no-show their appointments without giving any prior notification are subject to a cancellation fee amounting to the half the cost of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, our staff has travelled to the spa specifically for your service, and for these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies.
We strive to maintain a professional, safe and comfortable environment for our clients as well as our therapists.
Draping is NOT optional. You will be covered by a sheet and a thin blanket at all times. The therapist will only uncover the body part they are working on at that time e.g. arms, legs, and back. If you become warm during the massage, let the therapist know so they can fix the problem, however, draping is still required.
There is zero tolerance for any and all improper sexual conduct, propositions, or harassment of any kind.
- We do believe that every client has the right to privacy and confidentiality. The conversations you have with your therapist and/or esthetician will remain confidential, as will your health history forms.
- Client lists and email lists are kept confidential. We do not share our client lists with outside companies.